Shipping, returns and size exchanges.
Operational procedures follow the service shared with Artec. The catalogue is a preview: this information supports preparation of the shop and purchasing is not yet available.
Preparation and delivery
Parcels are generally handed to the carrier within two days of receiving payment. This is preparation time, not a promised delivery date. Shipping is by UPS, with a tracking link.
The standard service does not require a signature. For particular delivery needs, contact support before ordering.
Shipping costs
Free shipping on orders over €299.00. In other cases, the cost depends on the shipment and will be shown in the summary before purchase confirmation.
Orders placed separately are handled as separate shipments. Check items and sizes before confirming.
Consumer withdrawal
For distance purchases as a consumer, you can notify withdrawal within 14 days of delivery. Write to support with the order and products to return; you will receive operational instructions.
Return the footwear carefully, complete with everything received. You may inspect it as you would in a shop; handling beyond what is necessary may reduce its value. Simply opening the box does not automatically exclude withdrawal.
Refunds follow withdrawal rules, include standard delivery and are made within 14 days of your notice. They may be withheld until the goods or proof of return shipment are received.
Return and size-exchange service
The organised return or size-exchange service costs €15.00, including shipping, under the procedures communicated by support. Contact us before sending the parcel to agree on the procedure and correct destination.
Handling a defective or non-conforming product is separate from a size exchange and does not limit consumers’ warranty rights. Do not send returns to the registered office without instructions.